Program: DataTrack System - Quality service management software.

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More Info. Program: DataTrack System

The DataTrack System is an affordable, web enabled service and support management system designed for call centres, help desks, customer support centres, IT departments, and software development teams. Comprised of the DataTrack Server, Desktop Client, and Web Client, the DataTrack System offers an , all-inclusive solution for organizations of all sizes and types. The DataTrack System helps with all facets of your help desk, including such features as work order tracking, escalation and automation, knowledge base, asset management, e-mail notifications, user-defined fields, PC auditing, file attachments. In addition, implementation and deployment of the DataTrack System can be accomplished in minutes, with features like Active Directory, CSV, and database importers. The included Web Client allows users to submit and track work orders from their own computers, via any modern browser, while allowing them to search the integrated knowledge base for the answer to a problem.

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