Program: AccessAble Help Desk Professional Edition - Windows Desktop and Web Ready Help Desk

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More Info. Program: AccessAble Help Desk Professional Edition

AccessAble Help Desk Pro Edition features an and attractive windows based interface as well as .asp and .html pages for recording, updating or searching data via browser. The Read/Send Email Window let's technicians respond to email from within the program and add an email message to the support request database with one mouse click. The wide variety of reports include graphical and analytical reports to see where most of your support issues are coming from. The reports can also be exported to a variety of file formats and emailed to upper management. The browser interface requires Microsoft PWS or IIS and email notification uses Microsoft's CDO SYS. Email read/send requires Microsoft Outlook or Outlook Express. There are no additional per user charges for either the windows interface, email module, or browser based interface. All are included in the site licence price. An Open Report menu option let's you access either your own reports created with Crystal Reports or custom reports designed for you by the developer. Only the Crystal Reports runtime files are inlcuded.

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