Program: Request Tracker - Track and manage customer requests

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More Info. Program: Request Tracker

Request Tracker is a database system that allows you to store and retrieve all pertinent info about customer requests. An ideal solution for help desks of any type of call centre. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments. Request Tracker is -- one screen records all pertinent info about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions available. Complete on-line documentation and context-sensitive help is provided.

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