Program: Akeni Help Desk Assistant Enterprise IM - Akeni Help Desk Assistant Akeni Enterprise IM

Live - Internet - Phones

Demo	10.59 MB	V. 1.0	http://www.akeni.com
US$ 799.00 USD 799	07 / 2005	8	ca
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Description: Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Help Desk Assistan ... more

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More Info. Program: Akeni Help Desk Assistant Enterprise IM

Akeni Help Desk Assistant can be used with Akeni Enterprise Instant Messaging IM. Sales and support staff can interact with customers in real time, without the worry of costly long distance phone calls or the delays of antiquated e-mail systems. Visitors need to click on the "live help" button to chat without having to install any software. Some of our features are: session transcripts for future reference; team based support that allows one operator to call upon another for assistance or to transfer a session to another operator; canned replies for frequently asked questions; etc. You can implement your corporate instant messaging IM policies.

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